What is the legislation relating to consumer protection real estate Victoria?

What is the consumer protection legislation?

As well as protection from unfair trading, consumers are protected by statutory rights and regulations against unfair contracts. These mean, for example, that goods sold to consumers must be of satisfactory quality and that unfair terms and conditions hidden in the small print of a contract cannot be enforced.

What legislative powers does Consumer Affairs Victoria have?

advise and educate consumers, tenants, businesses and landlords on their rights, responsibilities and changes to the law. register and license businesses and occupations. conciliate disputes between consumers and traders, and tenants and landlords. enforce and ensure compliance with consumer laws.

What legislation protects consumers in Australia?

The ACL is a national law to protect consumers. The Australian Competition and Consumer Commission (ACCC) alongside the state and territory consumer protection agencies jointly administer the ACL.

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What is the legislation relating to consumer protection and trade practices?

Parts IV and V of the Trade Practices Act 1974 (Cth) (Trade Practices Act) provides protections for consumers who conduct transactions with corporations or the Commonwealth. All States and Territories have mirrored many of the consumer protection provisions in the Trade Practices Act in their fair trading legislation.

In what circumstances can you insist on a refund?

Under consumer law, if a product or service breaks, is not fit for purpose or does not do what the seller or advertisement said it would do, you can ask for a repair, replacement or refund.

What are the 8 basic rights of consumers?

Consumer Rights and Responsibilities

  • Right to safety.
  • Right to choose.
  • Right to be informed.
  • Right to consumer education.
  • Right to be heard.
  • Right to Seek redressal.
  • Consumer Protection Act.

What is the role of Consumer Affairs Victoria real estate?

Our functions

To do this we: provide information and advice to consumers, businesses, tenants, landlords and property managers about their rights, responsibilities and changes to relevant laws. … enforce compliance with consumer laws. review and advise the Victorian Government on the consumer protection framework.

What can Consumer Affairs do?

Your local state and territory consumer protection agency (sometimes called ‘consumer affairs’) can provide you with information about your rights and options. They may also be able to help negotiate a resolution between you and the seller.

What is the purpose of consumer affairs?

Our statutory mandate is to promote and enforce compliance by FDIC supervised banks with federal consumer protection laws, including those relating to fair lending and unfair and deceptive practices.

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What are 3 consumer responsibilities?

Five consumer responsibilities include staying informed, reading and following instructions, using products and services properly, speaking out against wrongdoing and lawfully purchasing goods and services.

  • Inform Yourself Before Purchasing. …
  • Read and Follow Instructions. …
  • Use Products and Services Property.

Which are the three main pieces of consumer protection legislation?

The Consumer Rights Act 2015 became law on 01 October 2015, replacing three major pieces of consumer legislation – the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations, and the Supply of Goods and Services Act.

What is the name of the national legislation that covers customer complaints?

The Competition and Consumer Act 2010.

What does the Trade Practices Act cover?

The objectives of the Trade Practices Act are to prevent anti-competitive conduct, thereby encouraging competition and efficiency in business, and resulting in a greater choice for consumers (and business when they are purchaser) in price, quality and service; and to safeguard the position of consumers in their …

What happens if you break the Consumer Rights Act?

Failing to understand current consumer legislation could lead to a breach of your customer’s consumer rights. … Failing to do so could entitle the customer to cancel – up to 12 months and 14 days after signing the contract – even if your contractual obligations have been performed.

What is the legislation that affects the selling of services and products?

The Consumer Rights Act came into force on 1 October 2015, and replaced the majority of the Sale of Goods Act 1979, as well as a couple of other pieces of consumer legislation. Under the Consumer Rights Act, traders have certain obligations when they supply goods (including digital products) to a consumer.

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